Due to the personalized nature of our made-to-order items, all sales are final. We do not accept returns or exchanges.

Unfortunately, due to the made-to-order nature of our products, changes cannot be accommodated once the order is confirmed.

Unfortunately, once an order is confirmed, it cannot be canceled after 15 minutes. After that, production begins immediately.

Absolutely! Once your order is shipped, you will receive a tracking number to monitor its delivery status.

We take great care in packaging, but if your item arrives damaged or defective, please contact our customer support team within 10 days of receiving the order, and we'll assist you.

Yes, all our items are made to order, ensuring a unique and personalized touch to each purchase.

Production times vary but typically range from 3 to 5 business days. Please check the product page for specific details.

JAHA COLLECTIVE offers free shipping on orders over $100.

*Please note, that due to the Bepoke nature of the products, free shipping applies to rate $25 and below. This applies to most products on the site. But in the event you are ordering from a country that has higher shipping rates, will have to pay due to the distance from production.

Yes, we do offer international shipping. Please check our shipping information for estimated delivery times and shipping prices.

* Please note - we do not ship to Israel as we are in opposition to their current occupation. JAHA COLLECTIVE stands in solidarity with the people of Palestine and all oppressed people of the global south.

Yes, we offer gift wrapping options for certain items to make your holiday gifting even more special.

For information on how to care for your specific product, please refer to our care instructions on the product page.

At JAHA COLLECTIVE, sustainability is ingrained in our ethos, and our commitment to craftsmanship and durability drives our choice to offer both real and vegan leather options. Our real leather products embody centuries-old techniques, passed down through generations, reflecting the timeless artistry and durability that real leather provides. We believe in 'if it ain't broke, don't fix it.'

For those who choose to make an environmentally conscious decision, we proudly offer vegan leather as a sustainable alternative to animal hide. Both our real and vegan leather selections are printed and produced ethically, ensuring a minimal environmental footprint. Our goal is to provide you with options that align with your values, offering products meant to last for years. Thank you for joining us in prioritizing sustainability and quality craftsmanship

We offer a standard shipping option. We unfortunately do not include expedited shipping at this time. Please refer to our shipping policy for details.

Keep an eye on our website and social media channels for any special holiday promotions or discounts.

Our customer support team is available 5 days a week during the holiday season. You can reach us at shop@desireejaha.com.